Curriculum
- 4 Sections
- 10 Lessons
- Lifetime
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- Understanding Customer ServiceIn this module, Understanding Customer Service, students will learn the basics of customer service, identifying customer expectations, and providing excellent customer service.4
- Focusing on the CustomerIn this module, Focusing on the Customer, students will learn about putting the focus on the customer and their needs.2
- Customer Service and the TelephoneIn this module, Customer Service and the Telephone, students will learn about how the telephone relates to customer service and how to handle phone calls.2
- Handling ComplaintsIn this module, Handling Complaints, students will learn how to handle customer complaints in a professional manner.2