Workplace Communication
Course Overview
This Alison certificate course covers the full range of workplace communication skills: answering interview questions, speaking up in meetings, delivering criticism constructively, listening effectively, speaking assertively, giving presentations (team, sales, and formal), and navigating difficult professional conversations. It is built around the premise that communication is not just about what you say — it is about how confidently and appropriately you say it in each specific workplace situation.
The course is practical rather than theoretical. Each section addresses a specific scenario participants are likely to encounter in remote work and professional settings — from the first interview to day-to-day team interactions. For women who have not had formal exposure to professional communication norms, this course fills the gap between knowing what to say and knowing how to say it in a way that lands.
Why This Course for Week 3
Week 3 focuses on digital communication and reporting. The Part A courses cover writing mechanics — grammar, structure, email format. This course handles the human dimension: how to be heard in a meeting, how to give feedback without damaging relationships, how to listen in a way that builds trust, and how to present ideas without being undermined by nerves.
For Bridge Program participants heading toward Mpowa internships, the assertive communication module is particularly important. The ECA framework identified that many participants carry a pattern of compliance without engagement — going through the motions but not expressing their actual thoughts or needs. This course teaches the alternative: how to communicate assertively without aggression, how to advocate for yourself while maintaining professional relationships.
What Participants Will Learn
- How to answer interview questions strategically and present yourself with confidence — directly relevant as participants approach Mpowa internship placements.
- How to speak up in meetings and contribute meaningfully, overcoming the hesitation that keeps capable people invisible.
- How to deliver and receive criticism constructively — a skill that protects relational capital while maintaining accountability.
- How to listen effectively and speak assertively — the combination that builds trust in remote team environments.
- How to deliver various types of presentations confidently, from small team updates to formal stakeholder presentations.
Target audiences
- Earn to Upgrade Pilot
Requirements
- 5-6hrs
- Completion- 50points
Curriculum
- 4 Sections
- 20 Lessons
- 6 Hours
Expand all sectionsCollapse all sections
- Business Communication and Listening SkillsMaster the art of professional interaction in this comprehensive module. You will gain the tools to navigate job interviews with ease, from perfecting your professional attire to crafting high-impact responses. Beyond the interview, the course focuses on building workplace confidence, teaching you how to contribute effectively in meetings and provide constructive feedback. You will also develop essential active listening strategies to improve collaboration and professional relationships.7
- Communicating With Your BossIn this module, you will master the art of assertive public speaking and professional self-advocacy. We dive into the strategic timing and communication techniques required to successfully negotiate a salary increase with your employer. Beyond the "ask," you will identify frequent negotiation pitfalls and learn proven methods to avoid these common mistakes, ensuring your request for a raise is both professional and persuasive.5
- Business Presentation SkillsIn this module, you will master the art of delivering high-impact presentations tailored to diverse professional environments. We break down the core pillars of team collaborations, technical demonstrations, financial reporting, sales pitches, and investment proposals. You will identify frequent pitfalls that undermine speaker credibility and learn proven strategies to bypass these common mistakes. By the end of this session, you will possess the tools to deliver persuasive, polished presentations that drive engagement and help you achieve your specific business objectives.7
- Course assessment1
FAQs
QWFN Hub is a content academy hub — think of us as your learning guide! We curate and organize quality online courses in one convenient place so you can discover the right learning path for you. We don't host the courses ourselves; instead, we connect you directly to the original platforms where the courses live.
No, we don't own the course content or the external links we share. All courses belong to their original creators and host platforms. QWFN Hub simply brings these resources together so our academy students can find them easily.
All courses are taken on the original host site — not on QWFN Hub. When you find a course you're interested in, just follow the link we provide. It will take you straight to the platform where the course is hosted, and you'll complete it there.
Once you've finished a course, please notify us! Letting us know you've completed a course helps us track your progress, celebrate your achievement, and guide you to the next step in your learning journey.
It's simple! Browse the courses available on QWFN Hub, pick one that interests you, follow the link to the host site, complete the course, and then let us know you're done. That's it — happy learning!
